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Fees

Here is my fee structure:
  • £40 per hour, quantised to £10 per quarter of an hour.
  • Minimum charge of one quarter of an hour (£10).
  • A day rate of £225 per day, which includes 7 hours’ work and excludes travel time.
  • Call-out / travel time is charged at £20 per hour, quantised to £5 per quarter of an hour.
  • Any hardware supplied would need to paid for upfront.
  • I’m usually available 10:00-18:00 every weekday, although try to accommodate urgent issues whenever I can. I can also schedule IT work to be done outside of office hours, providing this is agreed in advance.
  • If you miss an appointment, we can reschedule. However, if the second appointment is missed, I may charge for some of the time booked, at my discretion.
  • I usually invoice on the last day of the month, and the payment term is 14 days net.
  • PLEASE NOTE: I accept payment by BACS only. The details of this will be on every invoice.
Alex helping a client on-site with IT.
"Alex has been helping me with my IT for about 4 years and I cannot recommend him enough! What I like about Alex is that he takes his time to talk me through the process and makes sure I understand everything. Thank you, Alex."
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Emilie Naiker
Your Virtual Assistant Solutions
The Your Virtual Assistant Solutions logo.

Data security

A room of computer servers.

I will only collect information for which you give me permission.

Information is stored in a cloud-based system that’s secured both with a strong password and with multi-factor authentication. Additionally, the file containing your notes will be protected by an extra password to ensure maximum data security.

I am registered with the ICO as a data controller and hold a clean Enhanced DBS certificate, which is automatically re-checked annually. Details of both of these are available upon request.